Frequentley Asked Questions

Frequently Asked Questions (FAQ)

Ordering & Payment

What payment methods do you accept?
We accept a variety of payment methods for your convenience, including Visa, Mastercard, Maestro, UnionPay, American Express (AMEX), Apple Pay, and Google Pay.

Is my payment information secure?
Yes, we prioritize the security of your payment information. Our website uses industry-standard SSL encryption to protect your personal and financial data during every transaction.

Can I cancel or change my order?
If you need to make a change to your order, you can cancel or adjust it within 4 hours of placement. After this time, your order will begin processing, and we will be unable to make any modifications or cancellations. Please contact our support team as soon as possible at support@romanaheritage.com with any requests.

In what currency will I be charged?
All prices displayed on our website are in US Dollars ($).

Shipping

Where do you ship to?
We currently ship to addresses within the United States.

What are your shipping rates?

Standard Shipping: $6.99 for all orders within the United States.
FREE Shipping: Available for orders of 2 or more items.

How long will it take to receive my order?
Our estimated total delivery time is between 8 to 12 working days. This timeframe includes order processing (1-3 business days), quality control, and shipping.

How can I track my order?
You will receive an email with a tracking link as soon as your order has been dispatched from our warehouse.

Returns & Refunds

What is your return policy?
We offer a 30-day return policy. You may request a return within 30 days of the delivery date. To be eligible, items must be in new, unused condition with original packaging and labels intact.

How do I start a return?
To initiate a return, please email our support team at support@romanaheritage.com with your order number and the email address used to make the purchase. Our team will then guide you through the process.

What are my return options?
You can choose from the following options:

Refund to Original Payment Method: Your item must be sent back to our warehouse for inspection. Refunds are processed within 7 business days of receiving the item.
Store Credit (120% Value): Receive 120% of your original purchase price in the form of store credit.
Replacement for Defective or Incorrect Items: If you received a damaged, defective, or incorrect item, please provide photographic evidence to our support team, and we will send a replacement at no additional charge. You will not need to return the original item.

Who pays for return shipping?
The customer is responsible for the costs associated with return shipping.

Are any items non-returnable?
Yes, the following items cannot be returned:

Hygiene-sensitive items (e.g., underwear, cosmetics).
Personalized or custom-made products.
Items marked as "non-returnable" in the item description.

What is your policy on sale items?
Sale items are not eligible for a refund to the original payment method. However, you may exchange the item for another product or opt for store credit.

What happens if I refuse or don't claim my delivery?
If an order is refused or not collected, we offer two options: a partial refund of 75% (with a 25% restocking fee) or a free reshipment within 15 days of being notified.

About Our Products

What is the philosophy behind Romana Heritage?
Romana Heritage was founded on the idea that true style endures. Inspired by the timelessness of Rome, we create clothing that is built to last, focusing on quality, structure, and classic design over temporary trends.

Where are your products made?
Our garments are crafted in Italy by artisans who practice a high standard of tailoring, focusing on silhouette, drape, and structure.

What kind of materials do you use?
We source our materials from heritage Italian mills, choosing fabrics like cashmere, wool, and cotton for their quality, character, and ability to age gracefully.

Contact Us

How can I get in touch with customer service?
You can reach our dedicated team via email.

Email: support@romanaheritage.com

What are your customer service hours?

Monday - Friday: 8:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM